Terms of Service

RETURN POLICY

We accept returns within 21 days for any damaged/malfunctioning tools or products. No returns will be accepted without proof of purchase.

Jiffy Blow Bar gift cards cannot be returned and should be treated like cash.

Please note that all blowout services, memberships are non-refundable.

bonded extension policy:

All of our Stylists have been thoroughly trained have learned how to handle extensions with care. However, Jiffy Blow Bar is not responsible for damaged or loose extensions as a result of a blowout service. Thank you for understanding!

PAYMENT TERMS

Jiffy Blow Bar requires payment on completion of your appointment unless an alternative arrangement is made. We accept cash, direct debit, visa or MasterCard. We do not accept American Express. Late payments will incur a penalty fee.

OUR GUARANTEE

Jiffy Blow Bar liability is limited as permitted under the Competition and Consumer Act 2010 (Cth). But, if you are not satisfied within a one-week period of your hair appointment, we guarantee we will redo your hair for free.

BOOKING POLICY

Cancellation Policy

Notice Requirement: Cancellations must be made at least 48 hours prior to the scheduled appointment time.
Late Cancellation Fee: Cancellations made less than 48 hours before the appointment will incur a fee of 50% of the service cost.
– No-Show Fee: Failure to show up for an appointment without prior cancellation will result in a fee equal to 100% of the service cost.
– Refunds: No refunds will be given for late cancellations or no-shows.

Rescheduling Policy

– Notice Requirement*: Rescheduling must be requested at least 48 hours prior to the original appointment time.
– Late Rescheduling Fee: Rescheduling requests made less than 48 hours before the appointment will incur a fee of 25% of the service cost.
– No-Show Policy: Failure to reschedule and not attending the appointment will be treated as a no-show and will incur the no-show fee.

3. Returns and Refunds Policy

– Service Satisfaction: If you are not satisfied with the service provided, please contact us within 24 hours of your appointment to discuss potential remedies.
– Product Returns: Products can be returned within 14 days of purchase, provided they are unopened and in their original packaging. A restocking fee of 15% will apply.
– Refund Processing: Approved refunds will be processed within 7 business days.

4. Membership Policy

– Usage Limits: Memberships are non-transferable and can only be used by the person whose name appears on the membership agreement.
– Cancellation and Refunds: Memberships can be canceled within 14 days of purchase for a full refund, provided no services have been used. After 14 days, memberships are non-refundable.
– Abuse Prevention: Any misuse of membership benefits, such as sharing with non-members or exceeding usage limits, will result in immediate termination of the membership without a refund.

5. General Terms

– Communication: All cancellations, rescheduling, and refund requests must be made in writing, either via email or through our booking platform.
– Changes to Policy: We reserve the right to modify this policy at any time. Any changes will be communicated to members via email and posted on our website.
– Emergency Exceptions: We understand that emergencies happen. In the case of a genuine emergency, please contact us as soon as possible to discuss potential exceptions to our policy.

Acknowledgment

By making a booking with us, you acknowledge that you have read, understood, and agree to abide by the terms of this booking policy.

CANCELLATION POLICY

If you are unable to keep your appointment, please cancel in a timely manner. Cancellations made within 24-hours of your scheduled appointment incur a fee of 50% of the service cost. DEPOSITS ARE NON-REFUNDABLE

LATE POLICY

If you are more than 15-minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. If this happens, you will incur a fee of 50% of the service cost. 

ENQUIRIES

We accept email inquiries about our services, hairdressers, makeup artist and product range. We always try to respond within 24-hours of receiving your inquiry.

CHILDREN’S HAIRCUTS

Kids haircuts can be requested on TuesdayFriday between 10am and 5pm. Please comb your child’s hair before the appointment. If we need to spend time combing an additional fee of $10 will apply.